Thank you for shopping at MobileLo.shop. We want you to be fully satisfied with your purchase. Please review our refund and return policy below to understand your rights and our process.
1. Return Eligibility
You can request a return or exchange under the following conditions:
- The item must be unused, unopened, and in its original packaging
- Return request must be raised within 7 days of delivery
- Proof of purchase (invoice/order ID) must be provided
- The product must be physically returned to our address after approval
2. Non-Returnable Items
Certain items are non-returnable, including:
- Products damaged due to customer mishandling
- Used or altered items
- Items with broken seals or missing accessories/manuals
- Any product marked as Final Sale or Non-returnable
3. Refund Process
Once we receive and inspect your return:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- Refund will be issued to your original method of payment
Note: Processing time may vary depending on your bank or payment provider.
4. Shipping Costs
- Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped or defective product)
- If you receive a refund, the original shipping charges (if any) are non-refundable
5. Order Cancellations
You may cancel your order before it has been shipped. To request cancellation, email us at r50731418@gmail.com as soon as possible. Once shipped, cancellation is no longer possible, and the return policy will apply.
6. How to Request a Return
To initiate a return, please contact our support team:
📧 Email: r50731418@gmail.com
Include the following details:
- Order ID
- Reason for return
- Clear photos (in case of damaged or defective product)
Our team will guide you through the return process.
7. Contact Us
If you have any questions or need help regarding your order, feel free to reach out:
📧 Email: r50731418@gmail.com.